Privacy policy

This policy explains how Cinergy Europe BV processes personal data when you visit this website or contact us. We are the data controller.

What we collect

When you use the contact form we receive your name, email address and the content of your message. When you browse the site we may process technical data such as your IP address and pages viewed, through the cookies described in our cookie policy.

Why we use it

• To answer your enquiry and follow up on it. Legal basis: your request and our legitimate interest.
• To keep the site secure and working. Legal basis: our legitimate interest.
• To measure how the site is used, only with your consent. Legal basis: consent.

How long we keep it

We keep enquiry data only as long as needed to handle your request and any follow-up, then delete it. Analytics data is retained for a limited period in aggregate form.

Who sees it

Your data stays within the group and our processors (for example our email and hosting providers). We do not sell personal data. Where a processor is outside the EEA, we rely on appropriate safeguards.

Your rights

You can ask to access, correct, delete or restrict your data, object to processing, or request portability. To do so, contact us using the details above. You also have the right to lodge a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit / Autorité de protection des données), Drukpersstraat 35, 1000 Brussels.

This policy is governed by Belgian law.